Refunds and Returns
I want you to be happy with the goods and service you receive.
Art Prints:
You have 1 hour from the time your art print(s) order is placed to contact me to amend or cancel your art print(s) order. Unfortunately after this time has elapsed as the majority of my art prints are made to order, I am unable to offer a refund or exchange on any art print(s) purchased. The only exception being that if the item is supplied damaged. Return postage costs are the responsibility of the purchaser.
Damaged Items
If you find a damaged item in your order, please notify me in writing within 24 hours of its delivery. Failure to notify me within this timeframe may affect my ability to offer you a refund or exchange.
To notify me of damaged items in your order, click on the 'contact' link in the menu on my homepage or email me at: anneliesclarke@yahoo.co.uk
Deliveries outside the UK
If placing an order for delivery to a country outside of the UK, any local taxes, import and/or export duties are the liability of the purchaser. These are not calculated at checkout and payment of these taxes and/or duties is not the responsibility of Annelies Clarke. International delivery charges, local taxes, import and/or export duties will not be refunded under any circumstances. Annelies Clarke recommends all customers purchasing for delivery to destinations outside the UK check first with all necessary bodies with regards to any local taxes, import and/or export duties they will be liable for before purchasing any goods from the Annelies Clarke website.
How to return or exchange a product
Please notify me in writing if you wish to cancel your order or exchange an item, I encourage you to outline your reasons for doing so as this helps me to improve my offering. To discuss any return or refund directly with Annelies Clarke, click on the 'contact' link in the menu on my homepage or email me at: anneliesclarke@yahoo.co.uk I recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed fully with a me. I will process any refunds directly to your payment debit or credit card within 30 days, subject to compliance with the returns policy and timeframes outlined above.
The above policy does not affect your statutory consumer rights. Learn more about your statutory consumer rights at http://www.consumerdirect.gov.uk